Return policy
Return & Refund Policy
Thank you for shopping at Wedora. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase (e.g., order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Perishable goods (if applicable)
- Hygiene-sensitive products (if opened)
3. Return Process
To initiate a return:
- Contact us at wedorashop@gmail.com
- Provide your order number and reason for return
- Wait for confirmation and return instructions
Do not send items back without prior approval.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
5. Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
- Your refund will be processed within [5–10] business days
- Refunds will be issued to your original payment method
Please note that your bank or payment provider may take additional time to process the refund.
6. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at wedorashop@gmail.com.
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include photos if possible.
8. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, contact us at wedorashop@gmail.com.